Strategic control: Meshing critical success factors with the balanced scorecard

OnderzoeksoutputAcademicpeer review

81 Citaten (Scopus)


Companies operating in a fast-paced business climate must pay careful attention to non-financial performance indicators, which can be determined by both the Balanced Scorecard and Critical Success Factors. This paper analyses the relationship between the Balanced Scorecard and Critical Success Factors and devises a framework to bridge the two systems. The paper is based on a six-year research project of 15 companies in the Netherlands and some of the case studies illustrate how the integrated method can be employed across a variety of industries to provide a more adequate performance management system.
Originele taal-2English
Pagina's (van-tot)407-427
Aantal pagina's21
TijdschriftLong Range Planning
Nummer van het tijdschrift4
StatusPublished - 2002

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