During the 1990s Total Quality Management (TQM) became diffused to Burkina Faso. The overarching logic of privatization due to Structural Adjustment Programs prepared the ground for far-reaching changes in management practices. TQM became exhorted as a new way of manufacturing. This new management concept was presented as a crucial part of new corporate success and put strong emphasis on empowerment of employers, customer service and charismatic leadership.
Interviews with top and middle management in a range of Burkinabé companies
showed a willingness for mimetic learning but it turned out that translating the
concept into specific new practices by way of new routines remained a complex
matter. Although this management concept sometimes became part of the
dispositional practice of managers – a new habitus – company practices could be
better characterized as improvisation on quality improvement.
|Published - 2007
|CDS Research Report
|ISSN van geprinte versie